Refund & Returns Policy

This policy is issued by Mita Impex and applies to every piece sold through this website, under either of our brand names — Angikaar (deity adornment and services) and Mita Jewel (jewellery) — and to the Gifts range. The same rules, the same windows and the same remedies apply on both sides; nothing here depends on which brand a piece was browsed under.

1. Custom and made-to-order pieces

Custom aangi, mukut, kandora, singhasan, personalised jewellery and any piece made to your measurements or engraved with your name are made for you alone and cannot be resold. They are therefore not eligible for return, exchange or refund once production has begun.

You can cancel a custom order free of charge at any point before we begin production. Because we share a design sketch, a weight estimate and a price for your written approval before starting, you always have a clear point at which to stop. If you cancel after work has begun, any advance is applied against the silver and labour already committed and the balance, if any, is returned to you.

This exclusion does not apply where the piece is faulty, not as described, or not built to the measurements you supplied — see section 3.

2. Ready-made and gifting pieces

Coins, bars, keepsakes, frames, showpieces, baby gift sets and any other ready-stock item may be returned within 7 days of delivery, provided the piece is unused, in its original condition, with its assay seal or gift packaging intact and the invoice available.

Approved returns are offered as an exchange or store credit. Where a monetary refund is due, please note that bullion is priced against the daily silver rate: a refund on a coin or bar is calculated at the prevailing buy-back rate on the day the piece reaches us, which may be above or below what you paid. We will always tell you the figure before processing it.

Outbound shipping charges are not refundable, and return shipping is arranged in coordination with us so the silver travels insured.

3. Damaged, faulty or incorrect items

If a piece arrives damaged, is not what was agreed, or does not match the measurements you supplied, contact us within 7 days of delivery with photographs. Where transit damage is visible on the outer packaging, please photograph it before opening and, if you can, refuse the delivery.

We will assess the issue and repair, remake or replace the piece, or refund it in full, including both outbound and return shipping. This is in addition to, and does not limit, your rights under Indian consumer protection law.

4. Our two-year shine guarantee

Separately from this policy, every cleaning and polishing job we take on carries a written two-year guarantee. If the finish dulls within that period through no misuse, we restore it at no cost to you. Bring or send the piece with the receipt we issued. The guarantee covers the finish we applied; it does not cover denting, physical damage, lost stones, chemical exposure, or work done on the piece by someone else in the meantime.

5. What is not covered

• Natural variation in a handmade piece — small differences in finish, weight, colour or chasing, and colour rendering differences between a photograph and the piece
• Normal tarnishing of silver over time, which is what our polishing service is for
• Damage from misuse, accident, chemical exposure or improper storage
• Pieces altered, resized or repaired by anyone other than us
• Items returned without the invoice, or outside the windows above

6. How to start a return

Write to mitaimpex@gmail.com or message us on +91 91739 37210 with your invoice number, the piece, the reason and photographs. We will confirm whether the return is approved and tell you how to send the piece back safely before you despatch anything — please do not post silver back to us without confirming first, as uninsured returns travel at your risk.

7. Refund timelines

Once an approved return reaches us and is inspected, we confirm the outcome within 3 working days and issue any refund within 7 working days of that confirmation, by the same method you paid. Your bank may take a few days more to show it.

8. Contact

For any return, refund or service question, contact Mita Impex at mitaimpex@gmail.com or +91 91739 37210. Please also read our Terms & Conditions and Shipping & Delivery Policy, which form part of the same agreement.